Shopping Policy

Shopping Policy for Mirror Reflections London

Welcome to Mirror Reflections Londonon Shopify! Thank you for choosing us for your shopping needs. Please read our shopping policy to ensure a seamless and enjoyable shopping experience.

1. Ordering

Placing an Order

  • Browse our products and add desired items to your shopping basket.
  • Review your basket to ensure all items and quantities are correct.
  • Proceed to checkout and provide the necessary information for order processing.
  • Choose your preferred payment method and complete the transaction.

Order Confirmation

  • You will receive an email confirmation once your order has been successfully placed.
  • The confirmation email will include your order details and a unique order number for tracking.

2. Payment

Accepted Payment Methods

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Apple Pay
  • Google Pay

Payment Security

  • We use Shopify's secure encryption technology to ensure your payment information is protected.
  • All transactions are processed through a secure payment gateway.

3. Delivery

Delivery Methods

  • Standard Delivery
  • Express Delivery
  • Next Day Delivery

Delivery Rates

  • Delivery rates vary based on the selected delivery method and destination.
  • Delivery costs will be calculated and displayed at checkout.

Delivery Timeframes

  • Standard Delivery: 3-5 working days
  • Express Delivery: 1-2 working days
  • Next Day Delivery: Next working day (order before 2 pm)

Custom Orders

  • For custom-made products, please allow 6 to 8 weeks for delivery.
  • You will be notified of the estimated delivery time when your order is confirmed.

4. Returns and Exchanges

Return Policy

  • We accept returns within 30 days of the delivery date.
  • Items must be unused, in original packaging, and accompanied by the original receipt or proof of purchase.
  • Certain items, such as perishable goods, custom products, and final sale items, are not eligible for return.

Exchange Policy

  • Exchanges are accepted within 30 days of the delivery date.
  • Items must meet the same criteria as returns (unused, original packaging, proof of purchase).
  • Please contact our customer service to initiate an exchange.

Return Process

  • Contact our customer service to request a return authorisation.
  • Ship the item back to us using the provided return label.
  • Once received and inspected, we will process your refund or exchange.

5. Privacy and Security

Personal Information

  • We collect personal information to process your orders and improve your shopping experience.
  • Your information is securely stored and not shared with third parties without your consent.

Data Protection

  • Our website employs advanced security measures to protect your data.
  • We comply with all relevant data protection regulations, including the General Data Protection Regulation (GDPR).

6. Customer Support

Contact Us

  • For any inquiries, assistance, or feedback, please contact our customer support team.
  • Email: [Your Support Email]

7. Policy Updates

Changes to Policy

  • We reserve the right to update our shopping policy at any time.
  • Any changes will be posted on this page, and the date of the latest update will be indicated.

8. Custom Orders Cancellation Policy

Cancellation Policy

  • Custom-made products can be cancelled within 1 week of placing the order without any charges.
  • Cancellations made after 1 week will incur a cancellation charge.
  • The cancellation charge varies depending on the product. Please contact our customer service for specific details.

9. Satisfaction Guarantee

Our Commitment

  • We are committed to providing high-quality products and exceptional customer service.
  • If you are not completely satisfied with your purchase, please let us know, and we will make it right.

Thank you for shopping with Mirror Reflections London on Shopify. We appreciate your business and look forward to serving you again!